[Points of Note While Inside the Facility]

・Please place your umbrella in the umbrella stands located at the entrance to the building.
If you bring your umbrella into the facility, please keep it in your own umbrella bag. ・Please use the lockers on the 1st floor for storing any baggage you bring with you (free of charge).
Lockers are only available for use on the day of your visit (during opening hours). ・Smoking is prohibited throughout the premises.
Please also refrain from bringing in alcoholic beverages or entering the facility while under the influence of alcohol. ・Please refrain from bringing pets or other animals.
Guide dogs, hearing dogs, service dogs, and other assistance dogs are permitted, but there may be instances in which they are not allowed to enter the Chocolate Workshop.
・Children in the second grade of elementary school or younger should be accompanied by a parent or guardian, and we ask that you please supervise your children appropriately.
・We are not responsible for any injuries or accidents that occur due to negligence on the part of visitors, or problems between visitors that occur. ・We reserve the right to deny use of the facility to anyone who is found to be behaving in ways that disturb other visitors. ・Some exhibits may not be available in the event of malfunction of equipment or the communications environment within the facility.
Thank you for your understanding. ・Some exhibits may be touched, but there is a risk of damage if they are handled roughly.
There are also items that may not be touched, so please pay attention to the signs inside the facility. ・In the event that a visitor damages any facilities or exhibits, either intentionally or due to negligence, they may be required to pay for the damage.

[Points of Note Regarding Ticket Purchases]

・Please make ticket bookings and purchases for admission to the facility on the reservation page in advance. ・Tickets can be booked and purchased up to 1 hour before admission. ・Tickets for admission to the facility can be refunded up to 1 hour before the booked admission time.
・Please purchase tickets for the Chocolate Workshop experience from the ticket machine in front of the Workshop venue. Bookings are not available. ・Please keep your ticket (the 2D barcode issued to you at the time of purchase) until you complete the tour.
Please also keep your Chocolate Workshop experience ticket until the experience is finished. ・We do not respond to inquiries about booking availability or take bookings over the phone. ・If the booked time and date of your admission ticket is different from the time and date of your visit, you may not be allowed to enter the facility. ・Please check the "NEWS" of the Japanese-language version of the website for information regarding temporary closures due to disasters or other reasons. ・It takes approximately 90-120 minutes just to walk through the facility, though this varies by person.
Please allow an adequate amount of time for your visit. ・When taking photos or video or posting them on social media, etc., please do so in a way that does not disturb other visitors.
Taking photos or videos for commercial use is not permitted. ・Please refrain from using your mobile phone while in areas such as the theater and museum to avoid disturbing other visitors. ・Re-entry is not permitted once you pass through the exit gate. ・Ticket prices and booking/refund periods are subject to change without notice.