Please see the “NEWS” of the Japanese-language version of the website for more information.
Facility Information
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1F Entrance
[Free Area]
Up-Close View of the
Production Line & ROYCE’ Shop
At the back of our spacious entrance hall, there is an area where you can see our mold chocolate production line.
The adjacent ROYCE’ Town Factory Shop offers a wide variety of products, including over 200 types of chocolates and baked confections, as well as this shop limited “Farm to Bar” chocolate, breads, and soft-serve ice cream, ROYCE’ Town Station-related products＊, and unique merchandise that make great souvenirs. Eat-in area is also available where you can enjoy the products you purchased at our shop.
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Cacao Farm Zone
Travel to the ROYCE’ Farm and
Learn About Cacao
In a space that recreates the atmosphere of the ROYCE’ Cacao Farm in Colombia, South America, visitors can learn about the cacao cultivation that ROYCE’ is involved in, and also discover trivia and other information about cacao itself through hands-on experiences.
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Factory Tour Zone
The ROYCE’ Chocolate Factory,
Where the Excitement Never Ends
In this area, watch and play while learning how the cacao beans that are delivered to the factory become chocolate. Also take a tour of an actual cacao bean processing plant and an area where you can make chocolate by way of playing various games, which both adults and children greatly enjoy.
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Chocolate Workshop
Make Chocolate Like No Other in the World!
Sprinkle your favourite toppings, such as dried fruits, nuts, and more, on a large chocolate bar and create your own chocolate! Put it in its own special package and create a souvenir that is truly like no other.
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ROYCE’ Collection Street
Collections and Art Related to Chocolate and the History of ROYCE’
The exhibition features a valuable collection of chocolate labels, tins, and ect. related with chocolate from around the world, as well as other items that show the packaging and history of ROYCE’. The museum also has antiques, paintings, and wood carved bears on display.
Building Map
Chocolate Workshop
Available to Visitors Only
＊The experience fee is charged separately from the admission fee.
Visitors can make their own chocolates
by sprinking the toppings of their choice on a large bar of chocolate
(approx. 23cm x 12cm).
You can choose the type of chocolate as well as other ingredients
such as nuts and dried fruits, and decorate it as you wish.
You can put it in the special packaging of your choice and take it home with you.
- Who Can Participate
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Available only to those who paid admission fee and enter our facility.
A workshop experience only is not available.
＊For small children or those who need assistance, one person may accompany them. - Time required
- Approx. 30 minutes
- Admission
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Adults & Children: 1,700 yen per person
Please purchase a ticket from the ticket machine in front of the Workshop venue and give it to the staff at the entrance.
＊The workshop fee is charged separately from the admission fee for the facility.
＊Advance bookings are not available for the workshop. - Hours
- 10:30-16:30 (reception until 16:00)
＊Subject to change depending on the situation.
Please also check our FAQs.Visitor Information & Access
Visitor Information & Access
Facility Hours & Admission Fees
- Hours
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10:00-17:00 (last entry at 15:00)
＊Closed on random days
＊1st-floor shop: 9:00-18:00
＊Hours and other details are subject to change depending on the situation - Admission
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Adult (ages 16 and over): 1,200 yen
Child (ages 4 to 15): 500 yen
Child (under age 3): Free of charge
Holder of a disability certificate: 500 yen (one accompanying person also 500 yen)
Please make a reservation in advance on the official website, or purchase tickets on the day at the information desk on the 1st floor.
Advance reservations are recommended as admission may be restricted.
＊Bookings and admission fees are not required to visit the entrance area on the 1st floor
(shop, mold chocolate production line factory tour area, etc.).
Access
- Address
- 1-1 ROYCE' Town,Tobetsu, Ishikari-gun, Hokkaido 061-3770
- TEL
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0570-055-612 (10:00-17:00)
＊For bookings and other inquiries, please contact us via e-mail
(e-mail address: royce.cct@royce.com).
＊E-mail for sales or other business purposes will not be accepted. Any such e-mails will not receive a response. - By Car
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＊Time required varies greatly depending on the season, weather, traffic, and road conditions.
- By Train
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Free Shuttle Bus Timetable
＊Please check the status of JR train service when using the shuttle bus.
Points of Note
[Points of Note While Inside the Facility]
・Please place your umbrella in the umbrella stands located at the entrance to the building.
If you bring your umbrella into the facility, please keep it in your own umbrella bag.
・Please use the lockers on the 1st floor for storing any baggage you bring with you (free of charge).
Lockers are only available for use on the day of your visit (during opening hours).
・Smoking is prohibited throughout the premises.
Please also refrain from bringing in alcoholic beverages or entering the facility while under the influence of alcohol.
・Please refrain from bringing pets or other animals.
Guide dogs, hearing dogs, service dogs, and other assistance dogs are permitted, but there may be instances in which they are not allowed to enter the Chocolate Workshop.
・Children in the second grade of elementary school or younger should be accompanied by a parent or guardian, and we ask that you please supervise your children appropriately.
・We are not responsible for any injuries or accidents that occur due to negligence on the part of visitors, or problems between visitors that occur.
・We reserve the right to deny use of the facility to anyone who is found to be behaving in ways that disturb other visitors.
・Some exhibits may not be available in the event of malfunction of equipment or the communications environment within the facility.
Thank you for your understanding.
・Some exhibits may be touched, but there is a risk of damage if they are handled roughly.
There are also items that may not be touched, so please pay attention to the signs inside the facility.
・In the event that a visitor damages any facilities or exhibits, either intentionally or due to negligence, they may be required to pay for the damage.
[Points of Note Regarding Ticket Purchases]
・Please make ticket bookings and purchases for admission to the facility on the reservation page in advance.
・Tickets can be booked and purchased up to 1 hour before admission.
・Tickets for admission to the facility can be refunded up to 1 hour before the booked admission time.
・Please purchase tickets for the Chocolate Workshop experience from the ticket machine in front of the Workshop venue. Bookings are not available.
・Please keep your ticket (the 2D barcode issued to you at the time of purchase) until you complete the tour.
Please also keep your Chocolate Workshop experience ticket until the experience is finished.
・We do not respond to inquiries about booking availability or take bookings over the phone.
・If the booked time and date of your admission ticket is different from the time and date of your visit, you may not be allowed to enter the facility.
・Please check the "NEWS" of the Japanese-language version of the website for information regarding temporary closures due to disasters or other reasons.
・It takes approximately 90-120 minutes just to walk through the facility, though this varies by person.
Please allow an adequate amount of time for your visit.
・When taking photos or video or posting them on social media, etc., please do so in a way that does not disturb other visitors.
Taking photos or videos for commercial use is not permitted.
・Please refrain from using your mobile phone while in areas such as the theater and museum to avoid disturbing other visitors.
・Re-entry is not permitted once you pass through the exit gate.
・Ticket prices and booking/refund periods are subject to change without notice.
Frequently Asked Questions
About the museum
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- How much does it cost to enter?
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- Please see the “Visitor Information” page for information on admission fees.
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- Where can I buy tickets for admission to the facility?
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Please purchase your tickets from the booking page here.
＊Tickets for the Chocolate Workshop are only available from ticket machine in front of the Workshop venue inside the facility. (Advance bookings are not available.)
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- Do I need an advance reservation? Are same-day tickets available for purchase?
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Same-day tickets are sold at the Information Desk on the first floor, but are only available
when there are openings in the advance reservation time slots.
Same-day ticket sales may be suspended to reduce crowding inside the building, especially during extended holiday periods such as Golden Week and Obon, when advance reservations are fully booked.
If you know the day and time of your visit in advance, we recommend making an advance reservation.
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- Is there a waiting list for bookings?
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- We do not have a waiting list for bookings.
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- What days are you closed?
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The facility is subject to temporary closures, so please see the “NEWS” of the
Japanese-language version of the website.
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- How long does the tour take?
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While the time may vary for each participant, it generally takes between 90 and 120 minutes to see all the exhibits. The tour will take an additional 30 minutes if you participate in the workshop experience.
Please allow plenty of extra time for your visit.
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- I've reserved a ticket. What time should I arrive?
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Please see the times below.
If your reservation is at 10:00 AM: 10:00 AM–10:30 AM
If your reservation is at 10:30 AM: 10:30 AM–11:00 AM
If your reservation is at 11:00 AM: 11:00 AM–12:00 PM
If your reservation is at 12:00 PM: 12:00 PM–1:00 PM
If your reservation is at 1:00 PM: 1:00 PM–2:00 PM
If your reservation is at 2:00 PM: 2:00 PM–3:00 PM
Reservation times may vary by season, but please be sure to arrive between the time of your reservation and the starting time of the next reservation.There is no limit to how long you can stay.
You may enter if you arrive before or after the above times; however, guests with reservations
during the time slot you arrive will be given priority.
Please be aware that you may be asked to wait before being allowed to enter,depending on the crowd size that day.
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- When can I reserve a ticket?
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Ticket reservations for up to two months in advance become available on the 15th of each month at 10:00 AM.
(Example: Reservations for September tickets begin on July 15 at 10:00 AM.)
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- What is the suitable age?
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- The space is designed to accommodate people who are elementary school age and older.
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- Can children enter without adults?
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- Preschool-age children cannot enter without being accompanied by an adult.
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- Can I take photos or videos inside the facility?
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When taking photos or videos, please do so in a way that does not disturb other visitors.
Please refrain from using selfie sticks or other such devices and flash photography.
Additionally, taking photos or videos for commercial use is not permitted.
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- When is the best time to see the Rose Garden?
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- The best time is from mid-June through early July, although this may vary depending on the climate. Click here to confirm the details.
About using the building
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- Are tours and experiences wheelchair-friendly?
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There is an elevator near the entrance. The building is also equipped with ramps.
Wheelchair users are also able to take part in the Chocolate Workshop experience.
We also offer three wheelchairs available for free rental. Please contact our information staff
when you arrive. Rentals are provided on a first-come, first-served basis and may be unavailable depending on daily demand. We appreciate your understanding.
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- Is there car park available?
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Car park is available on-site. (224 lots for car, 5 lots for bus/ free of charge)
We assume no responsibility for any accidents, problems, theft, etc. that may occur on the premises.
＊The number of parking spaces may vary depending on the time of year.
＊Bookings are not available
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- Are there lockers available?
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Lockers are located on the 1st floor near the Information Desk.
Extra-large size 5 Approx. 45 cm (w) x 84 cm (h) x 49 cm (d)
Large size 54 Approx. 37 cm (w) x 56 cm (h) x 43 cm (d)
Wire lockers are also available for suitcases that will not fit in the above lockers.
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- Is food allowed in the building? Is there a dining area?
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Food is allowed only if purchased within the building.
Please do not bring any outside food items into the building or the entrance area outside the building.
The dining area is located on the 1st floor.
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- Are there any restaurants?
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The only food served in the building is bread and pizza, which can be purchased at the factory shop. Restaurants are available nearby at the roadside station Nordic Winds of Michi-no-eki Tobetsu and
Futomi Station.
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- Is there a pushchair parking area?
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Pushchair parking is available in the locker area on the 1st floor.
We also offer two strollers available for free rental. Please contact our information staff when you arrive. Rentals are provided on a first-come, first-served basis and may be unavailable depending on daily demand.
We appreciate your understanding.
Please also note that strollers are not permitted during the Chocolate Workshop experience.
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- Is there a smoking area?
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There are no designated smoking areas inside or outside the establishment.
(Smoking is prohibited both inside and outside the premises, including the use of e-cigarettes.)
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- Are there spaces available for changing a baby nappy and nursing?
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Nappies can be changed in the multipurpose space (restroom).
The nursing room is located next to the lift at the back of the Royce’ Town Factory Shop on the first floor.
About the Workshop Experience
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- Can I make a booking for the workshop?
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Bookings are not available for the workshop. On the day of your visit, please purchase tickets
from the ticket machine in front of the workshop venue after you enter.
The ticket terminals accept cash and credit cards.
Guests who wish to participate in the experience must purchase a ticket inside the building.
Please be sure to bring cash or a credit card.
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- Is participation guaranteed? Is there a limit to the number of participants?
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There is no limit on the number of participants; however, tickets must be purchased at the ticket terminal between 10:30 AM and 4:00 PM. Even during larger crowds, you should generally be able to participate
if you are willing to wait. However, if there is a large number of guests waiting near the ticket terminal closing time at 4:00 PM, the terminals may close earlier. We appreciate your understanding.
*Wait times may vary depending on the size of the crowds inside the building and the length of the lines for the experience. This is only an estimate, but during busy periods such as Golden Week and the Obon
holiday, wait times are typically around 20 to 25 minutes.
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- Can two people make one chocolate?
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- One ticket allows one person to create one chocolate.
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- What is the best-before date for the chocolate made in the workshop?
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The chocolate can be enjoyed for up to two weeks if it remains completely sealed and
stored at 25°C or below. Once unsealed, moisture may cause the state of the toppings to change,
so please consume with caution. We recommend using an ice pack or freezer bag,
available for purchase at the Royce’ Town factory shop on the 1st floor.
E-mail address for other inquiries
royce.cct@royce.com
＊We will respond to inquiries in the order in which they are received, but please note that it may take some time to reply depending on their content. Thank you for your understanding.
